FAQs

Orders are typically processed within 1 business day, and standard transit usually takes 1–3 business days depending on your location in the United States.

Yes, we offer free standard shipping on all eligible orders unless otherwise stated on the product page.

Once your order ships, you’ll receive a confirmation email with your tracking number. Tracking updates may take up to 48 hours to appear.

We accept returns within 90 days of delivery for eligible items. Please contact us first before sending anything back so we can provide the correct return instructions.

If your item arrives damaged, defective, or incorrect, email us with your order number and clear photos. We’ll review the issue and arrange an appropriate solution as quickly as possible.

Yes. We sell authentic products sourced from manufacturers or authorized distributors. We do not sell counterfeit, imitation, or unauthorized goods.

We accept major credit and debit cards, including Visa, Mastercard, and American Express, through secure checkout providers.

No, we do not directly store full payment card details. Payments are processed securely through trusted payment providers designed to meet industry security standards.

You can contact us by email at contact@kenemi.com or by phone at +1 (512) 555-0187 during our business hours.