Last Updated: March 2026

Customer Satisfaction Guarantee

We want every customer to be completely satisfied. If something is not right with your order, we are here to make it right.

All returns and refunds are handled in accordance with our store policy and applicable United States consumer laws.

Return Eligibility

You can return an item within 90 days from the delivery date.

We accept returns of both defective and non-defective products.

We also accept returns of products in new condition.

Your rights under applicable U.S. consumer law remain unaffected regardless of this returns policy.

How to Request a Return

Reach Out First: Contact us at contact@kenemi.com or +1 (512) 555-0187. If your item is damaged or defective, please include clear photos and a short description.

Wait for Instructions: We will review your request and send you return instructions. Please do not ship anything back until you receive approval.

Return the Item: Once approved, you can ship the item using any trackable and insured method. A valid tracking number is required.

Return Method: By mail or through any return method we approve in writing.

Refund Process

After your return is received and inspected, your refund will be processed within 7 business days.

You will receive a refund, including original shipping and handling fees where applicable, returned to your original payment method.

We do not charge restocking fees.

Refunds are processed in USD ($).

Wrong or Damaged Items

If the item you received is defective, damaged, or incorrect, email us with a photo.

You may not need to return the item depending on the issue. We may send you a replacement or issue a full refund, whichever is appropriate.

You may also have additional rights under applicable U.S. consumer protection laws.

Contact Information

📍 Address: 1280 Collector Lane, Suite 204, Austin, TX 78701, USA

✆ Phone: +1 (512) 555-0187

✉ Email: contact@kenemi.com

🕐 Business Hours

Mon – Sat: 9:00 AM – 10:00 PM

Sunday: Closed